Reference

Terms That Cover Your Account on premium77

Before you open an account and start moving funds through DANA, OVO, or GoPay, read these terms — they set out what we expect from you and what you can expect from us.

Account eligibilityDANA, OVO, GoPay deposit rulesWithdrawal conditionsAccount suspension policyJurisdiction & local law
premium77 Terms That Cover Your Account on premium77
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

These terms work alongside our privacy practices to protect what you share with us. When you register, we collect only what we need to run your account and process payments — your name, contact details, and the e-wallet identifiers you add (DANA, OVO, GoPay). We do not sell this data to third parties. Your account password is hashed and never stored in plain text; we also use OTP verification on login from unrecognised devices to confirm it is really you.

Data Retention

We keep your account records for as long as your account is active and for the period required by applicable local law after closure. You may request a summary of what we hold.

Cookie Use

Our platform uses session cookies to keep you logged in and preference cookies to remember your wallet selection. You can clear these through your browser settings at any time.

Account Security

OTP codes are sent to your registered number each time we detect a new device or location. If you receive a code you did not request, contact support immediately to lock your account.

Requesting Changes

To update your registered e-wallet, correct a name mismatch, or request account closure, send a message through live chat or email with your account ID and the change you need.

REACH OUR TEAM

Contact Us About Your Terms Questions

If any part of these terms is unclear — whether it relates to your account status, a payment condition, or how a suspension is handled — our support team is here to walk you through it. Reach us through live chat, email, or the in-app message channel; we handle account and policy questions in Indonesian and English.

Live Chat Open the chat widget from any page in your account. Our team handles terms and policy questions alongside general account support, around the clock.
Email Support Send a detailed message to our support address for written responses. Useful when you need a record of the clarification, especially for withdrawal or suspension queries.
In-App Messaging Log in on mobile and use the message icon in your account menu. It routes directly to our account-help team, so your DANA, OVO, or GoPay questions get to the right person fast.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to everyday account use — from payment conditions to what happens if your account is flagged.

Yes, the same terms cover all accounts regardless of where you are in Indonesia. Access to the platform depends on whether local law in your region permits it; if it does not, these terms do not grant you a right of access.

No. Every wallet you use — DANA, OVO, or GoPay — must be registered in your own name. Using another person's wallet will cause your withdrawal to be held pending verification and may result in account suspension.

We publish the updated terms on this page and note the effective date. Continuing to use your account after that date means you accept the changes. We recommend checking this page periodically if you have questions about what has changed.

Yes. We may suspend or close an account if terms are breached — for example, sharing credentials, using mismatched payment wallets, or activity that conflicts with applicable local law. We will contact you via your registered email before taking permanent action where possible.

Contact our support team via live chat or email with your account ID and a data-access request. We will respond with a summary of what we hold, in line with the retention period outlined in these terms.

The same wallet-ownership rule applies to GoPay as to DANA and OVO. Your GoPay number must match the name on your account. First-time withdrawals to a GoPay wallet go through a one-time verification step before the transfer is processed.